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Policies

Policies

Qatar Cool provides efficient district cooling solutions and services for commercial and residential projects in Qatar. Qatar Cool is driving District cooling forward to address national priorities in the country’s energy and environment, with the view to achieving a sustainable society based on Qatar National Vision 2030, therefore quality practices are important.

Accordingly, Qatar Cool will:

  • Comply with all applicable legislation and permits, applying industry best practices and relevant standards and relevant applicable requirements to achieve compliant operations.
  • Develop a culture in which all processes and people are aligned and integrated to achieving excellence in all that Qatar Cool does.
  • Continually improve the QMS, setting clear objectives, responsibilities and accountability for Quality performance across all levels in Qatar Cool with measurement and reporting requirements against our own and stakeholder expectations.
  • Utilise the quality management system as an umbrella framework for all management systems in place as one coherent system to drive excellence across Qatar Cool and enable the achievement of its vision and mission.
  • Develop a continuous improvement framework that optimally and sustainably enhances Qatar Cool performance.
  • Ensure sustainable progress through a system of systematic internal and external audits, including self-assessments, which measure performance and make recommendations that strengthen Qatar Cool processes.
  • Perform appropriate reviews, evaluations and benchmarking against comparable organisations to ensure compliance and continually improve its business practices.
  • Ensure that the causes of any non-compliance or incident are identified and effectively addressed to prevent recurrence, and that learning is shared appropriately.
  • Work with third parties partners to ensure their service and products meet our exacting quality standards and that they continue to improve their quality performance.
  • Communicate QMS objectives to all employees and make sure a clear understanding is maintained throughout the Company.
  • Ensure that all levels of the organisation are fully competent, committed, participate in and comply with QMS and its initiatives; to enable consistent delivery of all Qatar Cool processes effectively and efficiently.

The Chief Executive Officer of Qatar Cool is accountable for the Quality Policy and the Senior Management Team members are severally and jointly responsible to him for implementation of the QMS in their respective functional areas and collectively throughout the organization as per applicable scope.

Yasser Al-Jaidah
Chief Executive Officer

 

Welcome to the Qatar District Cooling Company Q.C.S.C (“Qatar Cool”) website (including any other electronic channel, “Site”). This Site is owned and operated by Qatar Cool. We maintain this Site as a corporate portal and information hub provided to the general public and media. By using this Site you agree to comply with, and be bound by, the following terms of use. Please read the below terms and conditions (the “Terms and Conditions”) carefully as they regulate the use of this Site. If you do not agree to these Terms and Conditions, you should not review information provided on this Site.

You agree to the Terms and Conditions outlined in this Section A including the privacy policy set out in Section B) below (the “Privacy Policy”, and, together with the Terms and Conditions, the “Agreement”) in relation to the Site. This Agreement may be amended at any time by us without notice to you. You should review this Agreement carefully prior to using the Site. By using and/or visiting this Site you have indicated your acknowledgment and consent to these Terms and Conditions and any other terms and conditions (or amendments thereof) as may be introduced by Qatar Cool from time to time.

The content, organization, graphics, design, compilation, translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks and other proprietary (including, but not limited to, intellectual property) rights. The copying, redistribution, use or publication by you of any such contents or matters or any part of the Site, except as allowed by Section 4, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed on or through the Site. The posting of information or materials on the Site does not constitute a waiver of any right Qatar Cool has in such information and materials.

Qatar Cool, i2i Qatar and CoolTech Qatar are either trademarks or registered trademarks of Qatar Cool. Other company names mentioned on the Site may be trademarks of their respective owners.

Nothing contained herein shall be construed as conferring by any means any license or right under any copyright or trademark of Qatar Cool, its Affiliated Parties or any third party. All copyright, trademarks and other intellectual property rights in this Site and all material or content supplied as part of the Site shall remain at all times the exclusive property of Qatar Cool, or its Affiliated Parties. In accessing the Site, you agree that you do so only for your own personal, non-commercial use.

The viewing, printing or downloading of any content, graphic, form or document from the Site grants you only a limited, non-exclusive license for use solely by you for your own personal use and not for re-publication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal use (but, for the avoidance of doubt, not for any resale or redistribution).

We reserve the right in our sole discretion to edit or delete any document, information or other content or material appearing on the Site without notice to you.

Some of our services require you to complete a registration form on our Site. If you decide to register, you agree to provide us with true, accurate, current and complete information in all fields indicated as required.

After you register, you will be issued with or will have to choose a password. You must keep your password, and any other passwords you use to access our Site, secure. You are responsible for all actions that take place as a result of access to the Site using your password. If you disclose your password to any other person, you will be responsible if that person uses your password to breach these Terms and Conditions. You must inform us immediately if any unauthorized person learns what your password is.

Some of our services require you to choose a user name. Your user name must not be obscene, threatening, racist, offensive, derogatory, defamatory or in violation of any intellectual property or proprietary rights of any other person. If we decide at our sole discretion that your user name is inappropriate, we reserve the right to reject it and prevent you from using this user name at any time with or without notice to you.

Your account is to be used by a single user only and you must not allow simultaneous access using your password.

You agree to indemnify, defend and hold us and our affiliates and our and their respective employees, directors, officers and agents (collectively, “Affiliated Parties”) harmless and indemnified from and against any liability, loss, action, proceeding, demand, claim, damage, cost and expense, including reasonable attorney’s fees, however arising, whether directly or indirectly, in connection with the breach of this Agreement by you or the use of the Site.

Your right to use the Site is not transferable. Any password or right given to you to obtain information or documents is not transferable.

You agree that your use of this site shall be at your sole risk and responsibility. The information from or through the site is provided only on an “as-is”, “as available” basis, without any representation or endorsement being made and without warranty of any kind (including but not limited to the implied warranties of satisfactory quality, merchantibility and fitness for a particular purpose). To the fullest extent permitted by law, qatar cool, its officers, directors and agents disclaim all warranties, express or implied, in connection with this site. The information and other materials included on this site may contain inaccuracies, bugs, errors, problems or other limitations. We and our affiliated parties do not warrant the accuracy or completeness of any information or material, nor the reliability of any statement displayed or distributed through the site. We and our affiliated parties shall not be liable and have no liability whatsoever for your use of any information or service on or through this site. In no event will qatar cool or any of its affiliated parties be liable for any damages including, but not limited to, indirect, special, or consequential damages (including, but not limited to, errors or omissions, indirect or consequential damages arising from use, loss of use, data or profits, damages for loss of business, loss of profits, litigation, or the like) arising out of, or in connection with the site, whether based on breach of contract, breach of warranty, gross mistake or otherwise. This site and the information would not be provided without such limitations. No advice or information, whether oral or written, obtained by you from us through the site shall create any warranty, representation or guarantee not expressly stated in this agreement. All responsibility or liability for any damages caused by viruses contained within the electronic file containing a form or document is disclaimed. We will not be liable to you for any incidental, special or consequential damages of any kind that may result from use of or inability to use our site.

The Site may contain links to other websites. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any link to a website on our Site does not imply approval or endorsement of the linked website by us. If you decide to leave our Site and access these third-party sites, you do so at your own risk.

The Site contains information and press releases about us. While this information was believed to be accurate as of the date prepared, we disclaim any duty or obligation to update this information or any press releases. Information about companies other than Qatar Cool or its Affiliated Parties contained in the press release or otherwise, should not be relied upon as being provided or endorsed by us. 

This Agreement shall be governed by and construed in accordance with the laws of the State of Qatar (without regard to conflict of law principles). Any dispute arising out of, or in connection with this Agreement and the Site (and/or any information, or services related thereto) shall be subject to the exclusive jurisdiction of the courts of the State of Qatar.

If any provision of this Agreement is or becomes illegal, invalid or unenforceable in any respect, it shall be deemed severed from this Agreement and the remaining provisions of this Agreement will remain in full force and effect. To the extent that anything in or associated with the Site is in conflict or inconsistent with the provisions of this Agreement, this Agreement shall prevail for all purposes. Our failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision.

Qatar Cool makes no representation that materials on this Site are appropriate or available for use at other locations outside of the State of Qatar and access to them from territories where their contents are illegal is prohibited. If you access this Site from a location outside of the State of Qatar, you are responsible for compliance with the laws of the relevant jurisdiction.

Qatar Cool recognizes that privacy is important. This privacy policy sets out how Qatar Cool uses and protects information relating to users of the Site who are not registered on the Site (each, a “Visitor“) and registered users (each, an “Authorized User“) who make use of the various services offered by Qatar Cool (collectively, the “Services“).

We will comply with the provisions of Law No. (13) of 2016 regarding personal data privacy protection (the “Data Privacy Law”) and will use our reasonable efforts to meet our obligations under the Data Privacy Law.

For the purpose of business communications, administration and effecting transactions, we may collect your personal information.

The information we collect or process includes but is not limited to: (1) your name, address, phone number, date of birth and email address, (2) credit card or debit card information, or other banking information, (3) your contact with us, such as: a note or recording of a call you make to our customer service department; an email or letter you send to us; and other records of any contact you have with us, (4) your account information, such as: dates of payment; the services you use, and any other information to do with your account. We will also collect information about how you use our services including by way of survey.

We may use the information you provide us for a range of reasons in connection with our business, which includes: (1) processing your payments or applications, (2) providing you with services, (3) billing you or administering your account, (4) dealing with requests, enquiries or complaints and other customer care related activities, (5) carrying out market and product analysis and marketing our services generally, (6) contacting you about our services, (7) in connection with the restructuring of Qatar Cool’s business, (8) carrying out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime (including electronic crime), fraud, detection or prosecution, and (9) to customize the Site.

We will not use your information for purposes other than described above unless we have your consent or to comply with the provisions of the Data Privacy Law.

We may monitor or record of your calls, e-mails or SMS’s for business purposes to the extent permitted by law, such as for example quality control and training for the purposes of marketing and improving the services. However, in these situations, we will not disclose information that could be used to personally identify you.

We reserve the right to share information about our Visitors and Authorized Users with: (1) our affiliates and subsidiaries (who may use and disclose your information for the same purposes as us), (2) if someone else pays your bill (e.g. your employer), that person, (3) any of our service providers for purposes related to providing you with district cooling services, and (4) any Governmental body or regulatory authority in order to comply with the provisions of the Data Privacy Law. We also offer the opportunity to “opt out” of receiving information or being contacted by us. Visitors and Authorized Users may opt out of receiving unsolicited information from or being contacted by us by responding to emails as instructed in the relevant email or advertisement.

We will not disclose without your consent your personal information to third parties, other than those who have contracted with Qatar Cool to keep the information confidential, or who are subject to obligations to protect your personal information.

By visiting our Site and/or providing us with your personal information, you have consented to the collection, use or disclosure of information as set out above. Should you wish to withdraw consent for the use or disclosure of this information you must so advise Qatar Cool.

You may make a written request to Qatar Cool using the email address provided below for access to your personal information and the purpose it has or is being used. Qatar Cool will advise whether it has your personal information record, whether it is providing access to all or part of the record and when and how access will be given, if applicable. An estimate of any cost for access will be provided.

We endeavor to maintain accurate, up to date information on you. You may make a written/email request to our Customer Service Department for the correction of your personal information.

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorized access, modification or disclosure.

Upon your request, Qatar Cool will provide access to your personal information we hold, except in certain prescribed circumstances, including emergency situations, specified business imperatives and law enforcement or other situations referred to in the Data Privacy Law. To seek copies of your personal information, you can visit one of our Customer Service offices or contact Customer Service on the number indicated below. There may be a charge imposed for accessing copies of your information.

Upon the first registration on the Site, Authorized Users will be able to generate a unique username and password to be used by the Authorized Users to log into their personal account in order to process payment for any of the services provided by Qatar Cool. Authorized Users are advised to keep their log-in details secret and not disclose or communicate them to any person.

To ensure secure online payment and all other transactions of personal data, our website uses a technology called SSL (Secure Socket Layer). SSL encrypts all communications between your computer and our server so that the information can only be read and understood by us.

A closed lock in your browser window shows a secure connection. For further information, please consult your browser’s security specifications. If your browser is equipped with SSL your transaction will automatically be secured.

The common standard in the Internet to signal a secure site is a closed lock of the browser. As long as the lock is displayed closed your information is secure and encrypted to avoid abuse.

Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors. We also use Cookies for security purposes to protect our Authorized Users.

We audit our security systems and processes on a regular basis. Sensitive information is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Users for any such occurrences.

Any complaint regarding your personal information ( “Complaint” ) shall be submitted in writing to the Compliance Officer of Qatar Cool at the following email address: compliance@qatarcool.com. All Complaints shall be treated as confidential and shall be submitted to the Audit Committee of Qatar Cool along with an initial assessment of the Complaint. The assessment, investigation and evaluation of Complaints shall be conducted by, or at the direction of, the Compliance Officer who may engage independent legal and other advisors. Following investigation and evaluation of a Complaint, the Compliance Officer shall determine any recommended remedial action. Recommendations of the Compliance Officer shall be brought to the Audit Committee or to the appropriate members of senior management of Qatar Cool for authorization and/or implementation.

Records pertaining to a Complaint are the property of Qatar Cool and shall be retained in compliance with applicable law and subject to any required safeguard that ensure your confidentiality and, when applicable, your anonymity.

We reserve the right to amend or modify this Privacy Policy at any time to comply with any implementation regulation or amendment to the Data Privacy Law or the enactment of new legislation.

If you have any questions or concerns about this Privacy Policy please feel free to contact Customer Service by calling +974 4406 0000 or emailing at inquiry@qatarcool.com

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