The unit owner owns the energy meter. Qatar Cool maintains it for a fee. If the meter requires replacement then the owner shall pay the associated cost.
Qatar Cool’s fees, like those of all other utilities’, may change due to increases in inflation, fuel and production costs. However, Qatar Cool has always made a commitment to keep our fees competitive.
Disconnection of service could be attributed to various reasons, which may be linked to payment at times or to other technical or legal issues. For the most efficient resolution, please be sure to settle your bills on time and contact the customer service team for any connection-related matters.
Disconnection is done because of accumulated unpaid bills. Qatar Cool does not disconnect the service immediately. Qatar Cool sends a payment reminder 45 days after the bill is issued, followed by a disconnection notice should the bill remain unpaid. Upon receiving the disconnection notice the customer has two weeks to settle before the service is disconnected.
All outstanding amounts will need to be settled prior to being re-connected. Visit our payment section to view the options of paying your bill. Once the payment has been made you can contact our customer service office to arrange the re-connection. The re-connection, in most cases, will take place on the same day as the settlement of the outstanding amount.
Qatar Cool is responsible for the meter maintenance and the associated equipment enabling the provision of the chilled water. Qatar Cool receives payment for the provision of said chilled water and not that of the air-conditioning system (HVAC). Your facility management company along with your landlord are responsible for the maintenance of all equipment within the property, including the HVAC (air-conditioning) system.